PRIVACY POLICY

This Privacy Policy explains how Hand Car Wash & Car Detail ("we", "us", "our") collects, uses, and protects information you give us through prowashdetail.net and at our 5 DMV locations (Capitol Heights, Clinton, Bowie, Upper Marlboro, and Washington DC).

What We Collect

When you book a detail or contact us, we collect your name, phone number, email, vehicle information, and appointment details. When you sign up for the Birthday Club we also collect your birthday (month/day only). When you join Loyalty Rewards we collect a phone number for stamp tracking.

When you visit prowashdetail.net we automatically collect standard web-server logs (IP address, browser type, pages viewed, referring page, timestamp). These are kept for security and basic analytics.

How We Use It

• Confirm and service your appointment.
• Send appointment reminders, receipts, or follow-up messages.
• Track Loyalty Rewards stamps and Birthday Club rewards.
• Improve our website and services.
• Comply with legal obligations.

Who We Share It With

We do not sell your personal information. We share limited data only with vendors that operate parts of our business: our online booking provider (Acuity Scheduling), our loyalty program provider (Loopy Loyalty), and our email/marketing provider (Mailchimp). Each is bound by their own privacy policy and processes data only to perform the service we hired them for.

We may disclose information when required by law (subpoena, court order, government request) or to protect our rights, property, or safety, or that of others.

Cookies

The site uses minimal cookies: session cookies needed for booking flows and standard analytics. You can disable cookies in your browser; some features (like the booking widget) may not work fully without them.

Your Rights

You can ask us at any time to:

• Tell you what personal information we have about you.
• Correct anything that's wrong.
• Delete your records (subject to any legal retention requirements).
• Stop sending you marketing emails (every email also has an unsubscribe link).

To make a request, call (301) 307-1414 or email info@prowashdetail.net.

Security

We use reasonable physical, electronic, and procedural safeguards to protect personal information. No system is perfectly secure; we will notify affected customers if we ever experience a breach that exposes their information.

Children

Our services are not directed at children under 13, and we do not knowingly collect their information.

Updates to This Policy

We may update this policy as our business changes. The "Effective" date at the top will reflect the latest revision. Material changes will be highlighted on the homepage for at least 30 days.

Contact

Hand Car Wash & Car Detail
29 Hampton Park Blvd, Capitol Heights, MD 20743
Phone: (301) 307-1414
Email: info@prowashdetail.net